case studies

Timely resolution for high-priority tickets yields $100m to bottom line.

About The Client

is a trusted flood insurance company, licensed in 50 states, with over 21,000 participating communities.

They specialize in providing flood insurance solutions to homeowners, businesses, and communities across the United States.

  • Industry: Insurance
  • Headquartered: St. Petersburg, FL
  • Platforms: Java 8, spring, JDBC, Lansa, Rest API, Db2, Tomcat Server
  • Team Size: 10 with 6 engineers and 4 QA's
the_client
 

The Challenge

The US administration, NFIP, and FEMA changed the requirements for evaluating the risk of flooding for insurance purposes nationwide. This meant a complete overhaul in how premiums, rates, and coverages were calculated per zip code.

Risk ratings that agents used needed a dynamic updating process. This initially involved an intense batch file modification to ensure correct handling of new risk requirements associated with zip code locations.

We were tasked with delivering a high-paced data integration and program restructuring with a hard deadline of three months.

 

Our Solution

We started by solving their data/API integration and process automation.

The Solution

Support batch processes

We updated and implemented software solutions to handle policies in the existing AFLD renewal process.

The Solution

Calculate discretionary discounts and surchages

We reconfigured and developed new printer programs with updated form generation and modified their rating program.

The Solution

New product to address high-priority UPC tasks

We helped the client integrate a new product line that was incorporated into the system in 25+ states in only three months. This task typically takes 2-3 weeks for one state. This product is predicted to substantially impact their business' bottom line.

Technologies Used

Our software architects and engineers are experts in using the latest technologies.

  • IBM i/AS400
    IBM i/AS400
  • Java
    Java
  • Lansa
    Lansa
  • Aldon
    Aldon
  • Abstract in Fortra
    Abstract in Fortra
 

Business Impact

Our solution added value with surprising results because we were able to deliver a high-quality product on time.

Impact 1

2 additional billing cycles

Impact 2

$100m added to the bottom line

Here’s how we did it

  • Provided a dedicated team to modernize green screen technology

    using Lansa for a simplified user interface

  • Customer billing issues were resolved,

    resulting in updated compliance standards being met.

  • Did not sacrifice quality of work

    or impact the agent or customer experience on the front end.

  • Strictly adhered to deadlines

    provided by the client because we delivered detailed reporting with daily communication.

we-did-it

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